If you have any questions or concerns, including those about the range of medicines we sell or the services available, then please tell us.
Our aim is to give the highest possible standard of service.
We welcome any general comments about the services we provide and any suggestions of ways in which we can improve our services to you.
We operate a complaints procedure as part of the NHS system for dealing with complaints.
An independent complaints advocacy service (ICAS) is available to provide advice and support for people who wish to complain about the NHS. Please call 0300 4568347 or visit
You may also seek advice from the local Patient Advice and Liaison Service (PALS). PALS are not part of the complaints procedure itself but they might be able to resolve your concerns informally or they can tell you more about the complaints procedure and independent complaints advocacy services.
You can contact the PALS Helpline on 0800 0283693, or email firstname.lastname@example.org.